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Eliminating the barriers to Straight Through Processing through the delivery
of enterprise-wide, real-time Transaction Lifecycle Management solutions

Exception Management

Without automated exception management, higher straight through processing (STP) rates are difficult to achieve. That's why in addition to offering TLM Exception Management, a solution for monitoring entire process flows through rules-based escalation, SmartStream also integrates Exception Management capabilities within every TLM solution.

Whether using TLM's exception management capabilities at the core of a packaged reconciliations solution, or as a dedicated exception management tool, institutions can drive more efficient middle and back office operations. Manual and paper-based processes are replaced with an automated approach that can proactively detect, report and resolve exceptions.

Taking a pre-emptive approach using TLM Exception Management can enable exceptions to be managed as they occur. As a result, exceptions can be recognised earlier in the process, helping to minimise downstream pollution and avoid exception storms.

Users may spend less time monitoring transactions and more time focused on exceptions, with a view to reducing operational risk, increasing STP and enabling the institution to be more proactive. Exception repair and resolution can be prioritised in a consistent way, in line with the demands of the business, which can minimise cost and risk.

Click here to discover how SmartStream TLM supports payment exception management

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